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Improve Guest Experience, Starting With Hospitality Staff

Reception, employees and tablet with teamwork, hotel and smile with accommodation. Coworkers, hospitality and friendly service with technology, internet and digital app for schedule, mentor and lodge

With a total 500,000 employees, Hilton asserts that excellent hospitality is not just about the numbers and statistics — it’s about the humanity. Over a hundred years in the business culminates in Hilton’s workplace culture report. In addition to pinning down what drives guests to book vacations today, researchers have synthesized studies of their highest performing hotels and on-site assessments and interviews to uncover the human qualities that make up an unstoppable hospitality team. Here are...

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Benjamin Manning

Benjamin Manning is a freelance writer with several years of work in customer service under his belt. Whether helping on the phone or on the sales floor, he's found one truth to be clear — an excellent customer experience is a keystone of any successful business.
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