For The guest experience manager

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Navigating the Challenges of Business Travel in 2025

Business people, group and conversation in city on walk for commute to workplace with questions by buildings. Men, woman and employees with bag, outdoor and discussion for travel on metro sidewalk.

Gone are the days of predictable business travel patterns. In 2025, corporate travel is undergoing a seismic shift, shaped by hybrid work models, tighter budgets, and a greater emphasis on sustainability. Employees travel less frequently but with more specific goals, making every trip a high-stakes business investment. At the same time, business travelers are demanding more flexibility, seamless technology, and wellness-focused amenities. This means rethinking traditional corporate hospitality s...

Enter your email below to access this content:

Already a subscriber? Please login

Trending Topics

877-436-3307

[email protected]

Picture of Joe Pye

Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
Show

Have a guest experience tip you'd like to share? Drop a line here.