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Netflix Ends Twitter Customer Support Account

Netflix Ends Twitter Customer Support Account

The account was active for 13 years. Here's what customer service professionals can learn from it. After 13 years and 270,000 followers, Netflix has suspended its Twitter account dedicated to customer supper, according to Variety. There were more than 900,000 tweets on the account — which responded to users' complaints directly. Representatives replied in different languages to help solve users' problems from billing to technical difficulties. The reason, a spokesperson told Variety, is to direc...

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Kristen Grau

Kristen Grau is a personal finance and freelance writer of six plus years for sites including LendingTree, ValuePenguin and Debt.com. She has covered finance topics like credit cards, debt, small business taxes and accounting — as well as LGBTQ+ issues, education and hospitality. She has a journalism degree from Florida Atlantic University.
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