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Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

OPERA Cloud Takes Hotel Property Management to New Heights

Hotel management is easier than ever thanks to OPERA Cloud. This property management system can handle everything from booking information to room assignments, and can carry out accounting and billing functions while collecting essential guest information into organized data points. Simply put, OPERA incorporates a large amount of data into hotel operations so guests and staff have a better overall experience. GEM Journal previously spoke to Oracle HospitalitySenior Director Luis Weir about the ...

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Roxanne Grant

Roxanne Grant is a writer for The GEM Journal. Grant's background as an educator and playwright, along with her years working in hospitality, gives Grant a unique insight into the guest perspective.
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