The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Most Americans rely on their phones these days for everyday tasks. Use that reliance to your advantage. Opera Mediaworks, a software group, surveyed a thousand American consumers about their phones and travel habits. They found that 70 percent use their phones to research potential trip accommodations and 45 percent book those accommodations directly from their phones. Travel site Expedia reports that of the 156 million U.S. consumers who engage with digital travel content, 90 percent of website...