Tag Archives: employment

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How to Spot the Next Generation of Hospitality Leaders at Your Local University

Leadership, ,

Recruitment too often for hotels means standing around at some career fair for a few hours while timid students approach or don’t. Instead of rifling through a slew of resumes, you can do some work beforehand to find students you think would be a good fit. Hospitality has a longstanding issue with recruitment, and the pandemic exacerbated it, one James Madison University researcher found. The industry is also relatively unique in that managers can play a heavier role in hiring and making decisio...

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It’s Okay to Hire an Inexperienced Worker

Leadership

When it comes to hiring, experience is usually a top priority. Employers want to know they’re hiring someone who can provide excellent customer service from Day 1. However, there are several reasons why hiring someone inexperienced in the hospitality industry can be a smart move. One big reason: A recently released survey from the American Hotel & Lodging Association says 76% of hospitality leaders still struggle to fill open positions. The hospitality industry simply hasn’t recovered from t...

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Good Bosses Build Better Hospitality Careers

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When Burak İpekçi got his start in hospitality, he didn’t choose the job – the job chose him. The then-20-something was hired as a concierge instead of the front-desk supervisor role he applied for at the Hilton New York. It turned out to be the best twist of fate of his life. Now General Secretary of Les Clefs d’Or International, İpekçi has spent more than 25 years mentoring concierges around the world. His advice to young professionals entering hospitality: pick your boss, not the brand. A 202...

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How Your Personnel Should Use LinkedIn to Recruit Top Talent

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Your next hires probably have a LinkedIn account, but on the surface, finding those people among so many others is a daunting task. That said, some students are exceptional, and you should consider using LinkedIn to connect with them even before they graduate. That’s the case, especially for rotational programs, which offer a varied experience and are beneficial for students with a broad range of interests. Researchers say that students often lack leadership opportunities in the classroom; howev...

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How Hospitality Teams Are Creating In-House Career Pipelines Without Corporate Backing

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In the hospitality industry, the phrase “we promote from within” has long been used as a feel-good tagline. However, for many independent operators, it has become a survival strategy. With fewer qualified applicants, persistent turnover, and limited support from outside training organizations, hotels and restaurants are getting creative, designing their career pipelines from the ground up. From line cooks becoming managers to housekeepers stepping into front desk roles, operators are building sy...

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7 Steps to Starting Your Spirit Committee

Leadership,

Keeping your team fired up is a must for success. A spirit committee can provide an in-house, cost-effective solution to do just that. Studies show that when employees feel engaged, productivity can jump by up to 18% and profits can soar by 21%. And let’s be honest, nothing lifts spirits quite like a fun event or office socializing, which not only boost morale but also build stronger teamwork. So, why not set up your very own spirit committee? Think of a spirit committee as your in-house squad d...

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Managers Build Winning Relationships with Employees

Building Strong Employee Relationships: 4 Techniques for Managers to Foster Connection

Leadership

A good relationship between managers and their employees pays off in the long run, so why wait to start? A manager can make or break the job. That’s why making a good impression on a new team of employees is so important. For managers, making an effort to get to know each employee personally, being approachable, and learning what issues may have arisen before will help them start off on the right foot. According to Officevibe, 75% of employees who disengaged with or left their jobs say it’s part...

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What Happens When Guests Treat Staff Like Influencers?

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Guests are blurring the line between customer and follower. For frontline staff, being kind and professional now sometimes means being filmed, tagged, or DMed. What may seem flattering at first – a compliment, a selfie request, a social media mention – can quickly add pressure, erode privacy, and open the door to inappropriate behavior. Today’s guests aren’t just interacting with hotel and restaurant employees as service providers. They’re treating them like content creators. For frontline staff...

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Why Restaurants are Hiring Former Flight Attendants

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When turbulence hits 30,000 feet, flight attendants don’t flinch – they reset coffee service, soothe anxious passengers, and manage emergencies with calm authority. That same skill set translates surprisingly well to restaurant floors, where dinner rushes, guest complaints, and short staffing demand quick thinking and composed service. As the airline industry continues to reshape its workforce post-pandemic, with cuts, consolidations, and early retirements, former flight attendants are transitio...

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7 Ways to Get Young Workers Smiling, Speaking, and Serving with Confidence

Leadership,

I was waiting in line at a clothing store when the teenage cashier leaned across the counter and whispered to her friend, who was right in front of me, “I could never be a server. I’m too scared to talk to people.” It turns out that her friend had just landed a job at a restaurant in the same mall. In that moment, I realized how real‑world social interaction can feel like a major hurdle for many Gen Zers, despite their hyper‑connected digital lives. Gen Z adults (now ages 18–26) report the highe...

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