Tag Archives: employment

Conducting Exit Interviews (And Why You Should)

Leadership

Losing an employee is an expensive loss. The information gleaned from an exit interview has the potential to prevent even greater loss. Conducting exit interviews isn’t a standard practice; many companies skip over it. Furthermore, even companies that do it may not be maximizing their benefits. It’s essential to gather usable data and share it in order for the work environment to be improved. Exit interviews can have a bad reputation for being ineffective and unusable, but that’s when they aren’...

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May Day Protests Remind Hospitality Leaders: Morale Matters More Than Ever

Leadership,

On May 1, hospitality workers nationwide joined coordinated protests calling for higher wages and stronger workplace protections. Organized by labor unions and other organizations, these demonstrations marked International Workers’ Day, more commonly known as May Day – a global observance of labor rights and solidarity. In cities nationwide, hotel housekeepers, airport concession workers, and restaurant staff rallied alongside union leaders and community organizers. While slogans and demands var...

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Finding Star Students to Work at Your Hotel in a Recessionary Period

Insights,

Years of research have shown that during times of economic turmoil, more people go to state and community colleges. Conversely, when the economy is better, people go to four-year universities more often. Trends aside, you should be thinking about how you’re going to find those star students that you will need for entry-level jobs regardless of how the economy looks in six months to a year. Pay attention to enrollment trends, and don’t forget about career fairs It may be that the typical student ...

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7 In-Demand Hospitality Roles for Older Workers in 2025

Leadership,

Today’s guest experience hinges on genuine, personalized service, and many hospitality leaders should be turning to seasoned professionals to improve it. The wealth of life experience and skills that older workers bring can create warm, memorable interactions (and help expand your team). According to AARP's recent analysis of the U.S. Department of Labor's in-demand job projections, the hospitality industry is seeing an influx of roles that are well-suited for older workers. Out of the 25 jobs o...

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How to Deliver Bad News of a Layoff While Maintaining Professionalism

Insights,

The recent surge in layoffs, reaching levels not seen since 2009, has raised concerns across various sectors. In February 2025, U.S. employers announced 172,017 job cuts, marking the highest monthly total since July 2020. While the hospitality industry has remained relatively stable, economic uncertainties necessitate preparedness for potential workforce reductions. Delivering layoff news with professionalism and empathy is crucial to uphold the dignity of affected employees and maintain organiz...

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Want to Retain Your Customer Service Stars? Start Here

Insights,

The people behind your front desk aren't just smiling faces. They’re skilled professionals with talents that transfer easily across industries. In a job market where service-oriented roles are in demand across the board, your strongest customer service employees have options. Hotels that don’t invest in their frontline workers risk losing them to other sectors. Retail, fitness, or healthcare jobs may offer better hours, less stress, or more competitive pay. To keep the kind of talent that turns ...

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An Argument for Hiring Recently Laid-Off Federal Workers at Your Hotel

Industry News,

As the federal government contracts, thousands of people enter the job market and compete for jobs in many of the economy’s sectors. Gov. Wes Moore clarified that Maryland will attempt to hire many federal workers who have recently lost their jobs. The same is true for leaders in the nation’s capital. As a hotel leader, you may be connected enough to reach out to someone in your network who has been laid off recently. In any case, you may find yourself with applicants from the federal government...

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Starting Over Again: Why the Service Sector Should Embrace New Hires with Long Resumes

Leadership,

A friend of mine who has a bachelor’s degree, a list of stellar references, and years of leadership experience under her belt can’t get hired. Anywhere. Despite her impressive resume, she has spent months searching for a job as a bartender — a job she enjoyed and had success with during college. Every interview ends the same: “You’re too experienced for this job. We can’t pay you what you deserve.” Yet, she insists she will accept the pay rate as advertised. It’s frustrating to see such talent b...

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10 Tips to Help Recruit and Retain Your Hospitality Workforce

Leadership, ,

The COVID-19 pandemic is nearly five years in the rearview. Yet, the hospitality industry hasn’t recovered from its staffing crisis. Hospitality has always been a people-centric workforce. Labor shortages disrupt operations and provide the best guest experiences. How can restaurants and hotels create an environment when the traditional staffing methods aren’t working? This is a complex issue to tackle. Workers have grown burnt out on the industry. Wages have been stagnant while there’s still a p...

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Design the Perfect Seasonal Service Role for Teens

Leadership, ,

As the peak hospitality season fades away, it's time to reflect on any lessons to apply to the next season. Travelers plan seasonal vacations in advance. Are you planning to cater to their guest experience needs? It may seem far away, but now's the best time to prepare for the summer surge. Here's a key workforce demographic to tap into: Teenagers. Last June, nearly 6 million teens aged 16 to 19 were employed, marking the highest teen employment rate for that month since 2007. This data from the...

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