Tag Archives: hotels

New Report Names Top Hotel Rewards Programs

Competitive Intelligence

Wyndham and Hyatt offer the best rewards program. But other brands have a lot going for their loyalty programs, too. Wyndham tops the list of the best hotel loyalty rewards programs among the largest hotel chains in the U.S., according to a new report from personal finance site WalletHub. All of the ten major hotel chains featured in the report offer reward programs that guests can join for free. But not all travelers will benefit from just any of the rewards programs. “They all have different r...

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Hotel Health and Wellness Trends to Watch

Competitive Intelligence

Add these physical and mental health amenities to attract guests seeking a superior guest experience. Health and wellness are on the minds of hotel guests more than ever. One reason may be the recent focus on staying healthy and well that became a trend during the COVID-19 pandemic, according to hospitality news resource Hospitality Net. “Nowadays, many hotels in different regions are participating in new spa and wellness trends, improving the service range with traditional and local spa applica...

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Adopt 5 Features of Premium Economy Flying to Offer Affordable Hotel Upgrades

Insights

I recently flew from Miami to London, and I do not regret one single cent I spent on upgrading my ticket to premium economy for the 9-hour return flight home. When it was first introduced in the early 1990s, EVA Air’s premium economy class sought to take advantage of a market of travelers willing to spend more for additional comfort on long-haul flights, but who could not (or would not) shell out the astronomical fees associated with flying first class. Premium economy bridges the gap between ec...

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More Corporate Events Means More Hotel Revenue: 6 Ways to Make it Happen

Competitive Intelligence

The U.S. corporate meeting industry generates billions of dollars, get in on it by leveraging your event space. In today's fast-paced business world, corporate meetings and events remain a staple for companies worldwide. This offers a great opportunity to tap into a lucrative market and gain new, substantial streams of income by leveraging your hotel’s event spaces effectively. Even though businesses are relying on evolving technology, in-person events offer unique opportunities for networking a...

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What to Consider Before Hiring General Counsel

Insights

Attorneys have to deal with a litany of issues where business operations are concerned, and what your company needs is a team that knows a little about what might seem like an impossibly broad amount of hospitality law, employment law, and a great deal more. One person may not be able to cover as much as the job might take, but here are some factors you would be smart to consider prior to adding to your team of lawyers. How well can they explain risk? Being proactive is essential where lawyering...

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Afternoon tea service is a hot new guest experience trend.

Afternoon Tea is Hot Right Now –– Here are the 5 Do’s and Don’ts for Guest Experience

Insights

I love England – so much so that I married a Brit. One of my biggest pleasures is visiting his relatives in London so I can enjoy a perfect afternoon tea service: Iconic establishments like Claridge’s, Harrods, and the Savoy exceed expectations every time with delightful menus, tantalizing teas, and luxurious, never-ending bites. The best part, of course, is the top-of-the-line service. Afternoon tea is becoming more and more popular here in America. It’s now offered by various restaurants and h...

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5 Ways to Use Guest Data to Increase Revenue

Guest Experience News

Don’t overlook the many ways your hotel can use guest data to motivate repeat bookings, boost revenue and improve the guest experience. More guests are searching for and booking hotels earlier than they did before the pandemic. In fact, wearch windows have increased by around 20%, according to Expedia’s 2023 Quarter One Traveler Insights report . Your hotel can likely track search window changes, along with other new guest behaviors and expectations, with your hotel’s software programs. Tracking...

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3 Ways Hotels Can Attract Remote and Hybrid Workers

Competitive Intelligence

Working professionals have more freedom to travel while still maintaining their working hours. I’ve recently watched a friend of mine travel state to state, visiting friends and attending unique events for about a month. Anyone with a traditional job could never get that much PTO, but as a remote worker, that concern never crossed her mind. Some of us might not be as lucky, but my friend is one of the many workers taking advantage of the rise in remote and hybrid positions. In fact, the prevalen...

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3 Ways Real-Life Impressions Matter More than Online Photos

Emotions, Perceptions, Feelings

Bringing guests back will take more than looking good in pictures. As the saying goes, there’s always room for improvement – but ideally, not too much room. A part of providing the premier guest experience is constantly adapting to the times and new expectations to always be progressing. Appearance, both of staff and in every area of the hotel, plays a huge role in how guests perceive the establishment. But guests will notice if care doesn’t go beyond surface level. I hadn’t stepped foot into a ...

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A Perfect Day in a Boutique Hotel

Emotions, Perceptions, Feelings

No space? No problem. Boutique hotels provide everything guests need for a stylish stay. Framed on my wall are pictures of my family, my college degree, and two hotel key cards from my stay at a boutique hotel. That’s right. The Civilian in New York City made such an impact that it earned forever real estate in my home – and my heart. I never heard the term “boutique hotel” before my trip. Now, boutique hotels seem to be popping up everywhere. It’s not surprising considering the industry’s proje...

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