For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Economic pressures driven by inflation, tariffs, and changing consumer preferences have forced many restaurant operators to look for ways to reduce costs. GEM Journal has previously reported How Independent Restaurants Can Cut Costs as Tariffs Raise Prices and The Do's and Don'ts on Raising Menu Prices. A missing bread basket or discontinued refill policy may seem like a minor operational change. For many returning guests, however, those familiar touches become part of the overall dining experi...