For The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

The Rise of ‘Quiet Luxury’ in Hospitality

Hands of hotel maid putting plumeria flower and towels on the bed in the luxury hotel room ready for tourist travel.

Luxury in hotels isn’t about gold trim or over-the-top extras anymore. Today, the trend is “quiet luxury”: great materials, thoughtful service, and a calm, exclusive feel. It’s more than a look. It appeals to travelers who want comfort, authenticity, and meaningful experiences – not flashy displays of wealth. Understanding the 'quiet luxury' trend A shift in consumer preferences drives the concept of quiet luxury. According to a report by Bain & Company, affluent travelers are moving away fr...

Enter your email below to access this content:

Already a subscriber? Please login