What is Call Center Concierge Service?

Concierge service, which has long been a mainstay at luxury and other hotels, has now moved into other industries. For example, a health insurance company may offer concierge service to the insured where they can order fee-based, ala carte services from providers. Many consumers also now expect concierge service at their health insurance providers, insurance companies and other industries. In a nutshell, call center concierge service allows customers to resolve issues and get answers without bei...