For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Hotels find themselves at the mercy of the electrical grid, and if your system that keeps room reservations is out, you’ll have some angry guests on your hands. How should you respond?
MILA’s self-serve brunch brings culinary highs and vacation vibes. Here’s how yours can, too.
How healthcare can deliver on guest hospitality.
Older guests are particularly susceptible to some issues at hotel properties, but there are some ways to guard against some of the big-picture concerns if you’re flexible and able to think ahead.
There’s money to be made with a vending machine. What should you consider when you’re figuring out where to place one?
Elevate service and efficiency with comprehensive staff coaching.
Desk staff are expensive, and to some extent, your guests expect them. Is it worth paying to have someone there at every hour of the day?
As awkward as it can be, you may well run into a day where one of your guests laid their head down on a hotel bed for the last time. Your response should be swift and kind, especially to their next of kin.
People with disabilities spend billions in the tourism industry.
Learn how to confidently guide guests’ palates on an inspiring journey of flavor.