For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
New data shows bells and whistles don’t wow hotel guests. They want digital tools that actually make their stay easier, and they’ll come back to the brands that deliver them.
What happens after a guest checks out can matter just as much as what happens during their stay. A smart, well-timed follow-up isn’t just polite — it’s strategic.
Independent restaurants and hotels often overlook the guest experience before check-in or sit-down. But how your team answers the phone says more about your brand than most realize.
Websites and social media are essential tools for driving foot traffic – but not every platform (or marketing firm) delivers results. Here’s how restaurant owners can get the most bang for their buck.
TikTok is launching a travel-specific ad product designed to connect brands with consumers actively planning their next trip. For hoteliers, restaurants, and travel agents, this shift signals new opportunities to engage travelers before they even book.
Nobody likes a maze of menus. So why are we still using them in customer service call centers?
Whether you’re paying for ads or want to advertise on a budget, these ideas may work for you.
Offering a digital concierge is one more way your hotel can stand out from competitors.
The first impression you make on a call can pave the way for a long relationship.
Don’t let your brand get left behind by competitors who utilize chatbot technology for a better customer experience.