For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Take these steps to offer guests local experiences centered around popular attractions, local cuisine and local culture.
It can be difficult to distinguish yourselves from competitors, but there are some ways to do so and hoteliers must keep them in mind for their business’ sake.
Why are these covert night spots so much fun? Read on to crack the code…
Convincing TV commercials sent me their way, but the seamless buying experience is what made me a loyal customer to this family business.
Clear labeling, simplified choices, and mindful pacing are making meals more comfortable for guests with dietary or sensory needs.
Endless choices are not always a good thing – especially when it comes to the dining experience.
How hotels use data analytics for personalized marketing and dynamic pricing.
More travelers are blending business, pleasure, and socializing.
For guests, self-care is top of mind – spas should be ready to shine.