For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Other local businesses can benefit your hotel and them.
Plenty of wannabes want a free stay. But a real social media star can help sell plenty more rooms.
From room cleaning opt-outs to noise sensitivity and tech-free zones, hotels are adapting to a new era of privacy-first travelers.
DIY socials are the new brunch. Here’s how restaurants, hotels, and breweries can tap into the growing trend of “crafternoons” to attract younger guests, drive engagement, and make better use of their space.
Korean corn cheese, Nigerian suya, and Thai papaya salad are no longer niche — they’re what’s driving traffic to your restaurant.
If your hotel houses a restaurant, you can increase your profit by catering to your ideal audience.
Take these steps to create a positive impression before guests even set foot in your hotel.
Luxury hotels are embracing longevity and preventive health as the next phase of guest care.
Digital touchpoints like AI chatbots and mobile check-in are changing how guests form first impressions. Here’s why your online experience matters as much as your in-person one.
Today’s high-end travelers aren’t just chasing luxury — they’re seeking emotional resonance. Hospitality brands that can read and respond to these deeper needs are redefining what five-star service really means.