For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Contactless technologies top the list of services most desired by post-pandemic guests.
How and why mapping the guest journey can help you deliver stellar personalized service.
Taking measures to step up and maintain hotel security can ease travel concerns and lead to a better guest experience.
Taking your guest rooms from “clean” to “sparkling clean” can pay off big in guest satisfaction.
Amp up your connectivity to cater to business travelers, digital nomads and remote workers.
Making your hotel a haven for remote workers seeking a quiet work space away from home can give your property an edge over competitors.
Today’s guests expect these top smartphone app features when choosing a hotel.
Personalization in the hospitality industry doesn’t always require high technology: sometimes it needs a human touch
Garnering plenty of good reviews while preventing and responding to negative reviews can help your hotel’s reputation shine on travel and other review sites.
Whether guests bring their own dog or simply hang out with canine “staffers,” your hotel can provide dog-loving guests with lots of unconditional love.