For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Your job is to sell fun, not enforce the law. What happens when you need to do both?
A Carnival cruise ship recently departed from California – it was the first time in 17 months.
A gesture to protect guests’ health is a gesture of excellent service.
Access to vaccines and desire to travel will contribute to the rebound.
In a fascinating publicity campaign, the hotel is offering to pay one lucky winner to vacation.
Blackstone Group Inc. and Starwood Capital Group partnered to purchase the hotel chain.
Hospitality Excellence’s in-house guest experience expert shares the recipe of the perfect lasting moment.
A guest relations expert explains three reasons to go the extra mile for extra revenue.
It seemed like such a small thing at first. In the lobby of a high-end
Consistent, genuine care across every touchpoint creates a service experience that holds up in any environment.