For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
A happy worker can mean a happy customer.
Take these steps to gain more reviews that promote your restaurant and attract new guests.
Making the most of your restaurant’s social media presence boosts business, revenue and your brand’s reputation.
Discounts, coupons and specials can greatly influence guests’ dining out choices.
Showing guests and potential guests that your hotel cares about its community can boost brand awareness, community goodwill and revenue.
Lessons you can learn from a high-profile case of customers living with disabilities.
To draw new and return guests, dish up these ideas that are sure to bring in new business.
Shifting life and work priorities arising from the pandemic have created hotel guests with new expectations your hotel must meet.
Consumers are back in the market, but many businesses are still struggling to get customers back in the door.
Use your guest social hours to connect with and provide added value to your guests.