For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Weddings are a natural fit for boutique hotels and luxury resorts, but to deliver the experience couples expect, you’ll need more than just a pretty backdrop.
AI tools are transforming how restaurants set prices. The impact goes beyond profits.
One woman has chosen to sue a sports group she alleges had a series of backroom deals in her area tied to lodging for youth sports travel. The case could set precedent in federal court for an ever-growing basketball industry for children.
Hotels are rethinking their event spaces to support hybrid events, flexible layouts, and sustainability.
Hyatt’s latest expansion into both the midscale and luxury segments signals a growing divide in the hospitality industry. While the brand broadens its reach, its commitment to high-end experiences remains steadfast. What does this mean for other hoteliers looking to refine their guest offerings?
Night auditors play an especially integral role in hotel operations. Hiring them should be done deliberately, given the relative importance to the hotel’s operations once the sun is down.
Stir up success with these fresh dining trend predictions
Adding fees onto additional room rates requires proper balance and communication – but the reward is well worth it.
Technological advancements reshape guest experiences and operational efficiencies. Are you in the know? Or are you getting left behind?
Most Americans have a pet, and many like to bring their furry friends with them as they travel.