Ten tips for handling tariff-related price hikes with transparency and grace.

Gen Zers want to socialize with guests – they just need help figuring out how

A new study shows that guests who receive a warm smile are significantly happier and far more likely to return. For hotels and restaurants, it’s a reminder that the smallest gestures can have the biggest impact.

Guests don’t always say what they need—but they almost always show it. Here’s how hotels and restaurants are training staff to spot the signs and respond with care.

New data shows bells and whistles don’t wow hotel guests. They want digital tools that actually make their stay easier, and they’ll come back to the brands that deliver them.

How to balance the convenience of self-service with warm hospitality.

New hotel regulations kick in this month, setting a national benchmark for worker protection and guest security.

Prepare for the unthinkable with security training techniques used by schoolteachers like me.

U.S. travelers with disabilities make about 81 million trips in a year. Make yourself appealing to them.

Follow 6 simple steps to build unforgettable guest experiences.

GEM Journal speaks with Oracle Hospitality Senior Director Luis Weir about his vision for the industry’s future.

Make the most out of a bad thing by digging deep into why employees are leaving.

Considering a uniform makeover? Balance brand identity with personal flair to boost confidence – and service.

Virtual concierge and chatbot technology offer an immensely helpful way to answer questions, solve issues and learn more about your guests and their preferences.

Every meal deserves a sweet ending – boost revenue with desserts that wow.

Creating a visual map of your brand’s customer journey reveals strengths and weaknesses that your organization can pinpoint to create a better customer experience.

Excellence begins at the top. When upper management leads by example, they set the standard for the entire organization.

Guests want more than just great food – they want transparency, entertainment, and a connection to the culinary process. Open kitchens deliver all of that, improving both perception and overall satisfaction.

While most patrons will never notice the work that goes into their bar experience, they will notice if something’s off.

Beyond gluten-free menus – innovative ways to create memorable experiences for guests with special food requirements