As hotels adopt AI and automation, they risk losing the personal warmth that defines great service. Here's how to integrate technology without sacrificing hospitality.

Websites and social media are essential tools for driving foot traffic – but not every platform (or marketing firm) delivers results. Here’s how restaurant owners can get the most bang for their buck.

Feelings about the economy are no doubt going to have an impact on who goes to college and when, same as always. Finding the right entry-level folks to fill spots is difficult, but learning around folks who are better than you is imperative especially given where profession is going.

Guest satisfaction surveys are an effective way to get honest and constructive feedback.

It’s far more psychological than tangible. What you may think people overlook, they’re paying far more attention to subconsciously.  

Today’s guests aren’t just booking rooms. They’re booking experiences that feel tailor-made. Here’s how hotels use hyper-segmentation to meet rising expectations and win repeat business.

With new import tariffs driving up ingredient and supply costs, operators need to rethink everything from menu design to purchasing strategies. These timely adjustments can help soften the blow.

Creating a hotel video that’s compelling and shareable can boost your hotel’s sales and add  quality to your marketing campaign.

Federal staff are leaving voluntarily, and others have been laid off. If you’re looking for a loan to buoy in the next few years, consider another backup plan from an angel investor or some other apparatus.

TikTok is launching a travel-specific ad product designed to connect brands with consumers actively planning their next trip. For hoteliers, restaurants, and travel agents, this shift signals new opportunities to engage travelers before they even book.

A recent attack on a housekeeper at a Florida Airbnb has raised serious concerns about property security and liability. Here’s what short-term rental hosts need to know about reducing risk and protecting those who work for them.

Weddings are a natural fit for boutique hotels and luxury resorts, but to deliver the experience couples expect, you’ll need more than just a pretty backdrop.

Discover AARP’s latest list of golden guest service jobs.

Are classic casual dining spots missing the mark, or are customer expectations evolving?

Aging infrastructure and poor water quality can quickly damage your hotel’s reputation. Here’s how to prepare for the inevitable – and protect the guest experience.

Hotel weddings can be profitable and exciting, but they require clear communication, thoughtful logistics, and proactive service from every member of your staff.

AI tools are transforming how restaurants set prices. The impact goes beyond profits.

Early mornings are slow at many hotels for a bevy of reasons. But how should your staff use that time to set up their colleagues – and the entire operation – for success later in the day?

The country just saw the most layoffs in a month since 2009, and much of those layoffs are part of oft-changing trends at the federal level. If your private sector employer wants you to do the same, you will have to do so gently and firmly.

Some fall on hard times, others are traveling for business, and still others might have an excursion planned. In any case, you will want to know the nuances of dealing with people who are at your hotel for weeks at a time.