The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

More Corporate Events Means More Hotel Revenue: 6 Ways to Make it Happen

More Corporate Events Means More Hotel Revenue: 6 Ways to Make it Happen

The U.S. corporate meeting industry generates billions of dollars, get in on it by leveraging your event space.

3 Recommendations for Raising the Bar Experience

3 Recommendations for Raising the Bar Experience

Make the most of your dining space by turning a simple watering hole into the place to be (and eat).

What to Consider Before Hiring General Counsel

What to Consider Before Hiring General Counsel

Attorneys can provide an untold benefit to your business, but there are many trained to do so. What should make one candidate distinct from the next?

Afternoon Tea is Hot Right Now –– Here are the 5 Do’s and Don’ts for Guest Experience

Afternoon Tea is Hot Right Now –– Here are the 5 Do’s and Don’ts for Guest Experience

America’s obsession with all things British has taken over teatime. Seize this afternoon opportuni-tea to make guests feel like royalty.

Work It Out: Getting Guests Into Your Gym

Work It Out: Getting Guests Into Your Gym

Supplying the equipment is only half the battle – potential customers are looking for more in a gym membership.

A Parisian Race Reminds Us To Celebrate the Hospitality Industry

A Parisian Race Reminds Us To Celebrate the Hospitality Industry

From trade fairs to full-blown festivals, countries around the world honor their servers and hotel staff this year. How will you?

So You Bought an Airbnb Property, Now What?

So You Bought an Airbnb Property, Now What?

You can’t rent out an empty Airbnb, here are five ways to furnish it on a budget.

Restaurant Owners: It’s Time to Move Past “Pandemic-Tipping”

Restaurant Owners: It’s Time to Move Past “Pandemic-Tipping”

I waited tables for years, and feel a 20 percent tip shouldn't be the minimum at restaurants this far out of Covid.

March into Women’s History with Inspired Dishes and Drinks

March into Women’s History with Inspired Dishes and Drinks

It’s not too late to celebrate! Take a cue from these meaningful menus that shine a spotlight on female empowerment.

Big Opportunities Come in Little Service Gestures

Big Opportunities Come in Little Service Gestures

Find out how taking time to make little moments can score big with guests.

The Smallest Gestures can Make the Biggest Impressions in the Hospitality Industry

The Smallest Gestures can Make the Biggest Impressions in the Hospitality Industry

There’s a degree of care in the most simple and mundane of gestures. 

Want to Avoid a Lawsuit? Customer Service is a Good Start

Want to Avoid a Lawsuit? Customer Service is a Good Start

In the hospitality industry, problems will happen and guests will be discontent. What can be avoidable? The wrong staff reaction and the resulting damage or loss.

5 Ways to Use Guest Data to Increase Revenue

5 Ways to Use Guest Data to Increase Revenue

Don’t overlook the many ways your hotel can use guest data to motivate repeat bookings, boost revenue and improve the guest experience.

Gen Z Is Ready To Work — But They Need More Than Just a Paycheck

Gen Z Is Ready To Work — But They Need More Than Just a Paycheck

Attract the next generation of hospitality workers by supporting their minds, bodies, and souls.

How Hair Salons Can Nurture Their Online Presence

How Hair Salons Can Nurture Their Online Presence

Provide personalized hair and beauty service by focusing on social media and your online reputation.

3 Ways Hotels Can Attract Remote and Hybrid Workers

3 Ways Hotels Can Attract Remote and Hybrid Workers

Working professionals have more freedom to travel while still maintaining their working hours.

3 Ways Real-Life Impressions Matter More than Online Photos

3 Ways Real-Life Impressions Matter More than Online Photos

Bringing guests back will take more than looking good in pictures.

More than Half of Employees Say They Need Better Training

More than Half of Employees Say They Need Better Training

Appealing to different learning styles improves morale and performance.

Guests Will Fall in Love With These 7 Unforgettable Valentine’s Experiences

Guests Will Fall in Love With These 7 Unforgettable Valentine’s Experiences

From candles to rose petals, guests have seen it before. Make the most of love’s biggest day by serving something different.

Attract Valentine’s Day Staycations – Get Inspired With 2024’s Top Romantic Destinations

Attract Valentine’s Day Staycations – Get Inspired With 2024’s Top Romantic Destinations

From vacations to staycations, borrow from these exotic settings to bring the ultimate getaway directly to your guests.