The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Personalizing the Multigenerational Bank Guest Experience

Personalizing the Multigenerational Bank Guest Experience

Loyalty programs, cash back rewards and tailored strategies for investing top the list of personalized banking preferences.

Borrow One of These 9 Festivities to Pull Guests out of Their Winter Funk

Borrow One of These 9 Festivities to Pull Guests out of Their Winter Funk

No one wants the holidays to end – especially your guests. Learn how to celebrate all winter long from the place that does it best.

A Perfect Day in a Boutique Hotel

A Perfect Day in a Boutique Hotel

No space? No problem. Boutique hotels provide everything guests need for a stylish stay.

Follow 3 Simple Steps to Produce Promising Promotions

Follow 3 Simple Steps to Produce Promising Promotions

Turn the routine discount process into something new and exciting for guests.

10 Self-Improvement Goals for Managers This Year

10 Self-Improvement Goals for Managers This Year

Set yourself up for success by setting the right resolutions.

Peak Season Earns You 71% More than Off-Season – Let’s Keep That Revenue Up

Peak Season Earns You 71% More than Off-Season – Let’s Keep That Revenue Up

As a hotel, your business slows during low travel periods. Here’s how to keep your profit from depleting.

5 Ways AI Can Give Your Salon a Makeover

5 Ways AI Can Give Your Salon a Makeover

Employing artificial intelligence in your salon can make for a better client service experience.

Here’s 9 Fun Activities That Eliminate Employees’ Holiday Stress

Here’s 9 Fun Activities That Eliminate Employees’ Holiday Stress

Keep your staff happy with simple activities that satisfy the soul – and your bottom line.

Create That Christmas Feel for the 65% of Travelers in Hotels for the Holiday

Create That Christmas Feel for the 65% of Travelers in Hotels for the Holiday

From the lobby to private rooms, there are plenty of ways to make it the most wonderful time of the year.

‘Tis The Season for Holiday Promotions

‘Tis The Season for Holiday Promotions

Restaurants that utilize effective holiday promotions can keep their profit flowing and keep consumer attention.

3 Ways to Prevent Turnover: More Than 50% of Quitting Employees Say Their Employers Could Have Done Something

3 Ways to Prevent Turnover: More Than 50% of Quitting Employees Say Their Employers Could Have Done Something

Involuntarily losing employees cost U.S. businesses a trillion dollars in a year.

Is Your Hotel Meeting These 5 Gen Z expectations?

Is Your Hotel Meeting These 5 Gen Z expectations?

Today’s younger travelers will define what hotels offer guests in the future.

5 Simple Ways to Improve the Guest Experience

5 Simple Ways to Improve the Guest Experience

Guests are more likely to choose a well-rated hotel than a cheap one.

Hotel Bookings Are Slowing, Avoid an Unpleasant Surprise With These 7 Key Metrics

Hotel Bookings Are Slowing, Avoid an Unpleasant Surprise With These 7 Key Metrics

Occupancy rates are worse than 2019. Don’t watch your numbers dwindle without warning. These metrics will help you stay on top.

5 Ways to Reduce Your Hotel’s Operating Expenses

5 Ways to Reduce Your Hotel’s Operating Expenses

Competition in the market is stiff. Keep your costs down so you can keep up.

Make 4 Classic Managerial Styles Work for You

Make 4 Classic Managerial Styles Work for You

Update and adapt these leadership techniques to get the most out of your service team.

How Hotels Can Appeal to Each Generation of Travelers

How Hotels Can Appeal to Each Generation of Travelers

Trends change every year as individuals grow and their values develop. Keep up with evolving preferences by appealing to as many travelers as possible.

Airbnb Hosts: Deceptive Photos Leave Guests Feeling Cheated

Airbnb Hosts: Deceptive Photos Leave Guests Feeling Cheated

Our expensive Airbnb ocean view condo turned out to be just a small apartment overlooking a power plant lagoon, busy highway and a distant ocean.

5 Ways to Make Your Salon More Eco-Friendly

5 Ways to Make Your Salon More Eco-Friendly

Turns out it is easy to be green, and sustainability can help you stand out from the competition.

Business Travel Won’t Rebound Until 2024 – Here’s How to Get Ahead of the Competition

Business Travel Won’t Rebound Until 2024 – Here’s How to Get Ahead of the Competition

Plan for the business travel boom and bolster your company’s bottom line.