Tag Archives: Guest Experience

Happy family at sunset. Father, mother and two children daughters are having fun and playing on snowy winter walk in nature. The child sits on the shoulders of his father. Frost winter season.

It’s Prime Time To Focus on “Shoulder Season” Guests

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For many travelers, the allure of peak season is undeniable: celebrations, weather, and activities naturally attract more business. But savvy travelers are discovering that the shoulder season – the quieter months between peak and off-peak travel times – offers unique benefits of its own. The shoulder season provides an ideal opportunity to attract guests who appreciate the perks of a more relaxed experience and want to make the most of their budgets. Shoulder seasons vary depending on location ...

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Hand Woman in car receiving coffee in drive thru fast food restaurant.

6 Tips for Balancing In-Person and Drive-Thru Food Service

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The drive-thru has become a cornerstone of revenue and convenience for many restaurants. However, a heavy focus on drive-thru efficiency often leaves in-person diners feeling overlooked. Imagine walking into a popular café, ordering a latte, and waiting significantly longer than the cars zooming through the drive-thru lane. For some major quick-service chains like Starbucks, this scenario is all too common, and it shouldn’t be ignored: Former CEO Howard Schultz points to the worsening in-store ...

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5 Ways to Offer White-Glove Service at Any and All Businesses

Concierge

Think white-glove service is only reserved for affluent retail and restaurant customers? If so, your brand is missing out on providing a guest experience that goes above and beyond those offered by your competitors. “White-glove customer service is the process of surpassing clients’ expectations by prioritizing their needs, genuinely caring about their success, personalizing their experience, and solving issues before they arise,” according to inbound marketing company HubSpot. “The key to provi...

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Hospitality Customer Service

The Top 5 Tech Solutions for Hospitality Customer Service in 2020

Guest Experience News,

In this evolving world, technology is a tool and an asset to keep your guests happy. Gone are the days when guests needed a phone book and map to find their way around a new town. But in this technological renaissance, are you using technology to your greatest potential? Here’s a look at five ways you can use technology to improve customer satisfaction at your hotel brand… 1. Self-check-in kiosks Things go wrong traveling all the time. A guest's flight gets delayed, maybe the Uber driver took th...

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Business owner, thinking and woman in store, tablet and internet with connection, online reading and decision. Person, entrepreneur or employee with tech, digital app for invoice and solution in cafe.

The Top 5 Tech Solutions for Hospitality Customer Service

Competitive Intelligence, ,

Gone are the days when guests needed a phone book and map to find their way around a new town. But are you using technology to your greatest potential in this technological renaissance? Technology can streamline and expedite guest experience. However, technology can delay checkpoints when used incorrectly, making guests frustrated and impatient. Here’s a look at five ways you can use technology to improve customer satisfaction at your hotel brand… 1. Self check-in kiosks Things go wrong when tra...

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There’s Something About Europe: Why Guests Long for Long-Distance Getaways

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Europe allows travelers to take a breath from concrete jungles and nonstop work to enjoy the charm of life in the countryside, bask in villages untouched by modern day annoyances, and experience established traditions steeped in a rich history of culture. Diverse landscapes and people offer tourists an array of options to explore - a welcome break from the busy American lifestyle. There’s so much to discover in a continent filled to the brim with things Americans only dream of. The trend of Euro...

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Experience the cozy essence of autumn with a charming still life showcasing pumpkins and gourds on a hay bale under the warm autumn sun, perfect for Thanksgiving and Halloween decor.

Vibrant Fall Festivals Shine a Spotlight on their Communities

Emotions, Perceptions, Feelings

As autumn ushers in cooler temperatures and back-to-school buzz, it also brings the familiar parade of festivals celebrating the season's rich traditions. For hotels, restaurants, and other guest service venues, these events present unique opportunities to impress local residents and attract visitors from far and wide. Fall festivals bring free marketing that communities can—and should—use to their advantage. Many businesses already do a great job using community events to attract more guests. I...

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Pop corn and happy people in cinema enjoying a movie, popcorns and beverages over the weekend.

A Night at the Movies: 5 Lessons in Customer Service

Emotions, Perceptions, Feelings,

The promise of a luxury movie experience can be tantalizing. But when you don’t receive the high-end service you’re paying for, it’s disappointing, to say the least – especially when movie theaters need our business now more than ever. The pandemic shook the cinema industry to its core. Although attendance has risen since 2020, movie attendance is on the decline. Market research from The Numbers, which has been tracking entertainment trends for a quarter century, reports that the number of movie...

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Woman, salon and hair in basin washing, client and eyes closed or applying treatment with person hands. Professional, hairdresser and haircare with customer, pamper and relaxing service with stylist.

Revamping Your Salon: 7 Tips for a Successful Rebrand

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If you’re looking to reinspire clients and attract new ones, it may be time for your salon to undergo a beauty transformation itself. Rebranding a salon can breathe new life into your business, helping to spread the word while re-engaging your existing customer base. Whether you’re aiming to modernize your decor, refresh your services menu, or boost your marketing strategies, a well-thought-out rebrand can make a significant impact. Sometimes, all it takes is a fresh perspective to change your m...

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La Dolce Vita guest experience.

Embracing Italian Hospitality: 7 Ways to Infuse La Dolce Vita into Everyday Service

Emotions, Perceptions, Feelings

It’s that time again: Pumpkins before Labor Day, candy canes next to school supplies. The busy fall season is upon us. Guests are already seeking solace in destinations that promise a respite from the chaos, and this year, Italy earns a spot at the top of that list. According to recent research from SquareMouth Travel Insurance, Italy is the top destination for travelers right now, surpassing traditional favorites like the United States and Mexico. Thousands of travelers’ spending data confirm t...

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