For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Why, how and what to serve the non-drinking guests at your hotel
It can be one of the most effective ways to drive up sales, and it fits in your back pocket.
Tap into the digital nomad trend by making this growing group feel right at home.
Take these steps to help solo women travelers feel comfortable and safe at your hotel.
Simply asking questions of your guests can offer a goldmine of information and can allow you catch and correct issues in real time.
Offering guests some aspects of the Airbnb experience while making the most of traditional hotel amenities can give your hotel a competitive edge over short-term vacation rentals.
A new study shows QR codes and cryptocurrency are here to stay.
Guests with disabilities will spend more on a business that goes above the legal requirements.
Since 2021’s “Great Resignation,” workers are less willing to stay where they’re unhappy.
In my time as a retail worker, I’ve observed what customers expect when they choose my store over our competitors.