For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Keep the party going! Magical New Year marketing can make guests feel like the holidays will never end.
Building trust with your customers must happen before they’re willing to share personal information that your company can use to enhance the customer experience.
Redefine the beach experience during disappointing weather.
In this evolving world, technology is a tool and an asset to keeping guests happy.
A slip and fall or broken bed can hurt the reputation of your hotel, especially with the ease of Internet access where disgruntled guests are concerned.
If you end up participating in an academic study for the good of the profession, consider the myriad reasons you should take the chance in doing so. Even a 15-minute conversation could be meaningful for you and the researchers involved.
Long wait times are becoming more common in the wake of the pandemic, so help your clients wait in comfort.
Online classes generate billions in the economy.
You can’t depend on bookings alone.
From the stage door to your door, here’s how to throw a hauntingly good time guests will never forget