For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Guest feedback is one of the most powerful tools hotels have to improve service, create memorable stays, and drive repeat business. But getting useful insights requires more than just scanning online reviews – it takes a structured approach that ensures every guest feels heard and valued.
Industry data still shows staffing challenges. Try these innovative strategies to attract and retain talent.
Build up your part-time workforce with tailored inspiration.
Workers care deeply about the ways they can enrich themselves in an attempt to bolster
their careers. How can you figure out what exactly they care about?
Heading to a new city for a job is no small task, and you want to put your employees in the best possible position possible. Many times, they aren’t even aware of the right to questions to ask, and you can provide the right answers if and when they ask.
An annual appreciation fest leads to lower turnover rates and higher employee satisfaction.
A host of trends from decades ago mean fewer folks are going to college. What does that mean for hotels that hire staff partly because they went to and through college?
The “most wonderful time of the year” reminds us that company parties boost employee satisfaction – and performance.
Glitz and glamour only go so far. At the end of the day, it’s all about how you treat guests.
Promoting internally is often smart, but your business has no one-size-fits-all solution. What factors should be especially important in your decision?