For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Prepare for the unthinkable with security training techniques used by schoolteachers like me.
GEM Journal speaks with Oracle Hospitality Senior Director Luis Weir about his vision for the industry’s future.
While most patrons will never notice the work that goes into their bar experience, they will notice if something’s off.
Delivery isn’t new – but guest expectations have evolved. How can you keep up in this technology-driven industry?
Does your hotel need an upgrade? Small improvements can make a big difference when renovations aren’t in the budget.
Mocktails make money because everyone is included.
Skip the jungle drums and animatronics. The best park restaurants create immersive, transportive experiences through design, storytelling, and hospitality. Your restaurant can do the same.
Renovating doesn’t have to mean closing your doors – or compromising safety.
Feelings about the economy are no doubt going to have an impact on who goes to college and when, same as always. Finding the right entry-level folks to fill spots is difficult, but learning around folks who are better than you is imperative especially given where profession is going.
Today’s guests aren’t just booking rooms. They’re booking experiences that feel tailor-made. Here’s how hotels use hyper-segmentation to meet rising expectations and win repeat business.