For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Color theory explores how color influences our subconscious perceptions.
Frontline employees are fielding more personal questions, photo ops, and even DMs as guests blur the line between service and social media.
Guests expect more than just a place to wait. In 2025, hotel lobbies are being reimagined as experience hubs, local showcases, and serene moments amid the chaos of travel.
Half of Americans are skipping summer travel. Their reason? “Everyday life is too expensive.”
Learn how to get more business out of a customer without pushing them away.
EV drivers aren’t just looking for charging stations—they’re looking for comfort, Wi-Fi, and reasons to stay. Are hospitality venues keeping up?
With EPCOT’s new GEO-82 Fireworks Experience, Disney is courting grown-up guests like never before. Here’s what that means for experiential hospitality beyond the family market.
You don’t need neon wings on a brick wall or hashtag pillows in every room. Here’s how independent hotels and restaurants can win over social media-savvy guests through design, service, and storytelling that feels authentic – not staged.
Despite the abundance of booking websites and plugins, guests still want to plan their trips with a real live expert.
Ten tips for handling tariff-related price hikes with transparency and grace.