For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
In this digital world, are you using technology to your greatest potential?
From buffets to fusion feasts, guests have plenty of reasons to ditch the cost of cooking and eat out on Turkey Day
A welcoming culture isn’t one size fits all.
Don’t be caught off guard. Use power outages to display your exemplary service.
Take these steps to create a positive impression before guests even set foot in your hotel.
Knowing who your guests are and why they travel is key to maximizing revenue with hotel marketing segmentation.
Patients need quality care – so do the friends and family that visit them.
Dogs are getting the five-star human treatment in healthcare, dining, and travel.
Giving customers the “TX” may be the key to creating lifetime loyalty.
In and out of the operating room, the process of surgery should be as painless for patients as possible.