For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
There’s always a learning opportunity in the worst of situations.
Create memorable experiences with streamlined service and thoughtful touches.
A viral critique exposes telltale flaws in Disney’s costly hospitality venture.
Technology, staffing, and accommodations are next year’s biggest areas of focus
If you’re seeing competitors get their own facelift(s), don’t panic. Read below to see what you should be considering prior to a hotel renovation that could take a while.
Don’t sleep on these five emerging AI trends in hotels.
Tax benefits are chief among the concerns of some in the philanthropy world, but where might the hotel industry fit?
A sex trafficking lawsuit can influence how the industry combats a disturbingly nefarious crime.
Casinos are growing in popularity. If you add one in the years to come, be prepared for some complications.
Winter mavericks are making room for some “me time” this year.